One advantage to small businesses is having an auto attendant to route calls. With this technology in position, there is no requirement to have someone answering the phone simply to move the call to another person. The phone system can give direction to these calls based on the last name of the person they're trying to arrive at or entering the extension straight if they already know it. If the business does not have an operator, there are many ways that the system can be set up to route calls should the caller press zero.
A business system is becoming a fundamental requirement for many small businesses. In order to compete with larger businesses, the smaller companies must come into view better than they are. When a customer calls and the call is answered in a specialized professional manner, the customer is more confident about the potential transaction. If any organization is having a small business telephone system puts a smaller company on the same playing field as its larger competitors.
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